zooom faq

zoom overview

Please join your Zoom sessions no earlier than 10 minutes prior to the live call, as this allows us time to prepare for your best video experience. The message “this meeting has been locked by host” may display prior to this 10 minute time frame.

Instructions to access the live session using the Zoom weblink or by phone are listed at the top of your Course Homepage. International access numbers are also available. Once connected to the session, you can use the “chat” box or “Q&A” button to report technical issues and receive assistance.

We recommend the following practices for the best Zoom experience:

Use a comfortable headset during the call.
Quit any programs not needed during the call to free up space on your computer.
Remove or turn off sound generating devices (landline telephones, cell phones, fans, etc.).
Have the backup telephone number for Zoom on hand in case you have to dial in.
Check your lighting so that your face is visible and not shaded or backlit if you’re on the Zoom Meeting Platform.

Please keep your Zoom software updated, by selecting the “Check for Updates” option in the application on your computer. Mobile devices can be updated through the App Store.

For anyone wishing to join Zoom sessions using an iPad or iPhone:

Download the Zoom app onto your device. Then use either method below to join a session.

Join via the provided Zoom URL and password:

In Safari, go to the meeting by logging into the provided URL.
Tap on the Zoom join link.
When Safari asks you, “Open the page in Zoom?,” tap Open.

Join via the Zoom App:

Open the Zoom app.
Tap the Join a Meeting button, and enter the meeting ID# (listed on Course Homepage).
Tap the Join button.

zoom support

In order to provide the best experience, we use a video conferencing program called Zoom. You can also call in to live sessions by phone, if you prefer. Please read the information below on how to use and download Zoom.

Zoom Orientation for Computers

If you have not used Zoom before, please note that the Zoom installer file will download automatically when you join your first video class. Simply double-click on the downloaded file and let it walk you through the installation process. If you have any trouble with this automatic download, you can get the Zoom Client for Meetings from the Zoom download center.

If the system asks you, “How do you want to join the audio conference?,” click the green button that reads “Join Audio by Computer.”

Zoom Download Links for Mobile Devices

Click here to get the Zoom app from the App Store for Apple devices.
Click here to get the Zoom app from Google Play for Android devices.

Check for Updates! It is imperative that you’re using the most current version of Zoom or it may affect our live sessions. Visit this link for video instructions on how to update Zoom. While using Zoom, watch for any notifications of new versions available and update as soon as you can.

Test your Zoom Connection

You can join a test Zoom meeting by visiting zoom.us/test to familiarize yourself with Zoom and test your microphone and speakers. For full instructions please visit https://support.zoom.us/hc/en-us/articles/115002262083-Joining-a-Test-Meeting

We recommend the following practices for the best Zoom experience:

Connect with an ethernet cable for faster internet (as opposed to WiFi).
Make sure you have the most updated Zoom Software.
Use Google Chrome or Safari as your browser.
Quit high bandwidth programs not needed during live classes.
Have the Zoom phone numbers on hand as a backup connection.
Use a comfortable headset during the session.
Remove or turn off sound generating devices (landline telephones, cell phones, fans).
Should you choose to be on video, check your lighting so that your face is visible and not shaded or backlit.

How to Interact During the Session

During Q&A you are welcome to “raise your hand to comment or ask a question live. You can also submit your written comments and questions using the Chat function.

Raise your Hand to Speak

If connected by video:

Click on the “Participants” button in the toolbar at the bottom of the Zoom window.
Click on your name in the list.
Click on the “Raise Hand” button at the bottom of this panel, to the right of the video frame. A hand icon will appear next to your name in the list.

If connected by phone:

Press *9 on your phone keypad.

If connected by mobile device:

Click on the “More” button.
Click “Raise Hand.”

Submit a Written Question

Click on the “Chat” icon in the toolbar at the bottom of the Zoom window.
Type in your message.

Here are a few video tutorials demonstrating Zoom basics:

And here are some resources for specific operating systems and devices:

zoom video troubleshooting

Connect to Zoom Video Upon Joining a Meeting

The most common cause of Zoom video issues is not connecting to Zoom Video when you join a meeting.

After you’ve clicked on the link to join the Zoom session, you may be asked to choose your video option before officially joining the meeting. You can select whether or not to have your video on so others can see you. This will not affect your ability to see the teacher or course host.

If you do not have your video on upon entering the meeting, you can click on the camera at the bottom left of the Zoom window to turn your video on or off.

Watch Zoom Tutorial

Click here to watch a YouTube video demonstrating how to test your computer audio and video settings.

Check These Basics

Are you attending at the correct session time?
Is your computer volume on and turned up sufficiently?
Are your computer speakers working properly?
Is your headset (if using) working properly?
Do you have the most recent Zoom update? It is imperative that you are using the most current version of Zoom, or it may affect your live class sessions. Visit this link for instructions on how to update Zoom.

Further Troubleshooting

If none of the suggestions above work, try the following:

Reboot your computer.
Clear your cache.
Test your Zoom connection. Join a test Zoom meeting by visiting zoom.us/test to familiarize yourself with Zoom and test your microphone/speakers. Click here for full instructions.

If you need assistance beyond these recommendations, please contact Zoom Support directly.

zoom audio troubleshooting

Connect to Zoom Audio Upon Joining a Meeting

The most common cause of Zoom audio issues is not connecting to Zoom Audio when you join a meeting.

After you’ve clicked on the link to join the Zoom session, you should see an option to “Join With Computer Audio” (or “Call Using Internet Audio” if you are using a mobile device). Click on that option.

If you do not “Join With Computer Audio” upon entering the meetings and are unable to hear the speaker, follow these steps:

Click on the headset at the bottom left of the Zoom window.
Click on the prompt “Join With Computer Audio” (or “Call Using Internet Audio” on a mobile device).